Complaints Procedure

PdJ Consulting B.V. is committed to delivering high-quality advisory services. If you are dissatisfied with any aspect of our services, we want to hear from you.

How to raise a complaint

Please send your complaint in writing to info@pdj-consulting.nl, including your name, organisation, a description of the issue and any relevant documentation.

Our process

We will acknowledge receipt of your complaint within 5 business days.
We will investigate and provide a substantive written response within 30 days. If more time is needed, we will inform you of the revised timeline and the reason.
If you are not satisfied with the resolution, you may request a formal written review, which will be concluded within a further 30 days.

Governing law

This procedure does not affect your statutory rights. Engagements with PdJ Consulting B.V. are governed by Dutch law. Disputes that cannot be resolved through this procedure may be submitted to the competent court in the Netherlands.